Online shop regulations
§ 1 Introductory provisions
1. The online shop RattaNeo.com, available at the Internet address rattannaturalny.pl, is operated by RattaNeo Sp. z o.o. with its registered office at Wojska Polskiego 8 41-208 Sosnowiec, entered into the National Court Register by the District Court in Katowice (KA), 8th Commercial Division of the National Court Register under KRS:0000841892, with the share capital 5000 PLN, NIP:PL644554338, REGON:386084584.
2. These Terms and Conditions are addressed both to Consumers and Entrepreneurs using the Shop and set out the principles for the use of the Online Shop and the rules and procedures for concluding distance sales agreements with the Customer through the Shop.
§ 2 Definitions
1 Consumer – a natural person concluding a contract with the Seller through the Online Store, the subject of which is not directly related to his/her economic or professional activity.
2. Seller – by RattaNeo Sp. z o.o. with its registered office at Wojska Polskiego 8 41-208 Sosnowiec, entered into the National Court Register by the District Court in Katowice (KA), VIII Commercial Department of the National Court Register under KRS number 0000841892, with a share capital of PLN 5000, NIP:PL6443554338, REGON 386084584.
3. Customer – any entity making purchases through the Store.
4. Entrepreneur – a natural person, a legal person and an organisational unit that is not a legal person but to which a separate act grants legal capacity, performing a business on its own behalf, who uses the Store.
5. Shop – an online shop operated by the Seller at the following website: rattannaturalny.pl.
6. Distance contract – a contract concluded with a Customer as part of an organised distance contracting system (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Rules and Regulations – these rules and regulations of the Store.
8. Order – Customer’s declaration of intent placed via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
9. Account – Customer’s account in the Store, where the data provided by the Customer and information about Orders placed by him/her in the Store are stored.
10. Registration form – a form available in the Store which allows for the creation of an Account.
11. Order form – interactive form available in the Store which allows for placing an Order, in particular by adding Products to the Basket and defining terms of the Sales Agreement, including delivery and payment method.
12. Basket – an element of the Store’s software in which the Customer’s selected Products for purchase are visible, as well as the possibility of determining and modifying the Order’s data, in particular the quantity of the Products.
13. Product – a movable item/service available in the Shop which is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a contract of sale of a Product concluded or entered into between the Customer and the Seller through the agency of the Online Store. The Sales Agreement is also understood to mean – according to the Product’s characteristics – the contract for the provision of services and the contract for a specific work.
§ 3 Contact with the Shop
1. The Seller’s address: RattaNeo Sp. z o.o. 8 Wojska Polskiego St., 41-208 Sosnowiec 2.
2. The address for contact and return of products to the warehouse of the shop: RattaNeo Sp. z o.o. warehouse 5 Antoniewska Street, 02-977 Warsaw.
3. e-mail address of the Seller: office@rattaneo.com
4. Seller’s phone number: +48 509088485
5. Seller’s fax number None
6. Seller’s bank account number 36 1140 2004 0000 3802 8001 9214
7. The Customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph.
8. the Customer may communicate with the Seller by telephone between 11:00 a.m. and 4:00 p.m.
§ 4 Technical requirements
In order to use the Shop, including browsing the Shop’s assortment and placing orders for Products, the following are necessary:
a. a. a terminal device with access to the Internet and a web browser such as Microsoft EDGE, Google Chrome, FireFox Mozilla
b. active electronic mail (e-mail) account,
c. cookies enabled.
§ 5 General information
1. To the fullest extent permitted by law, the Seller shall not be liable for any disruption, including interruption to the operation of the Shop caused by force majeure, unauthorised action of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Browsing the range of products in the Store does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data to enable the processing of the order without creating an Account.
Third Prices given in the Store are given in Polish zloty and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), of which the Customer is informed on the pages of the Store when placing an Order, including at the moment of expressing the will to be bound by a Sales Agreement.
5. In the case of a Contract covering subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period.
6. Where the nature of the subject matter of the Contract does not, reasonably, allow for the calculation of the final (final) price in advance, information on how the price will be calculated, as well as on transport, delivery, postal and other charges, shall be provided in the Shop in the Product description.
§ 6 Creating an Account in the Shop
1. In order to set up an Account with the Store, you must complete the Registration Form. It is necessary to provide the following data: name, surname, address, e-mail address, telephone number.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account takes place by entering the login and password established in the Registration Form.
4. The Customer shall have the right to cancel the Account at any time, without giving any reason and without incurring any fees on this account, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
§ 7 Rules for placing an Order
In order to place an Order, one shall:
1. log in or use the option of placing an Order without registration;
2. if the option of submitting the Order without registration has been selected – fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Orde;
3. select one of the available payment methods and, depending on the payment method, pay for the Order within a specified period.
§ 8 Delivery and payment methods offered
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Courier delivery
2. the Customer may use the following payment methods:
a. PayPal
g. Low instalments
and:
The cost of delivery for all products in Polnad 0 PLN.
§ 9 Performance of the Sales Agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order through the Order Form in the Online Store in accordance with § 7 of the Terms and Conditions.
2. After placing an Order, the Seller shall immediately confirm its receipt and at the same time accept the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for processing shall be made by the Seller sending to the Customer the relevant e-mail message to the Customer’s e-mail address provided during the Order placement process, which contains at least the Seller’s statements of receipt of the Order and its acceptance for processing as well as confirmation of concluding the Sales Agreement. As soon as the Customer receives the above email, the Sales Agreement between the Customer and the Seller is concluded.
3 In the event that the customer chooses:
– Electronic payment or payment by payment card, the Customer is obliged to make the payment within 30 calendar days from the date of concluding the Sales Agreement – otherwise the Order shall be cancelled.
4. The Product shall be dispatched by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
5. In the case of an order for Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all the Products once the entire order has been completed.
6. The start of the period for delivery of the Product to the Customer is calculated as follows:
a. If the Customer chooses to pay electronically or by payment card – from the date of crediting the Seller’s bank account. The Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will additionally be informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail message to the Customer’s e-mail address provided during the placement of the Order.
b. If the Customer orders Products with different readiness for collection dates, the Customer has the option to collect the Products in parts (according to their readiness for collection) or to collect all the Products once the entire order is completed.
7. The start of the deadline for the Products to be ready for collection by the Customer is calculated as follows:
a. If the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
b. If the Customer chooses the method of cash on delivery in person – from the date of conclusion of the Sales Agreement.
9. Delivery of the Product takes place only in Poland and Germany in the case of purchases made through RattaNeo.com, shipping outside of Poland and Germany requires individual arrangements.
10. the actual costs of Product delivery (including transport, delivery and postal fees) are indicated to the Customer on the pages of the Online Shop under “Delivery Costs” and during the placement of the Order, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.
§ 10 Right of withdrawal
1. The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
2. The period referred to in paragraph 1. shall begin with the delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier.
3. In the case of a Contract that involves multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of a Contract which involves the regular delivery of Products over a fixed period of time (subscription), the period indicated in paragraph 1. shall run from taking possession of the first item.
5. The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. Sending the statement by the Consumer before the expiry of this deadline shall be sufficient to meet the deadline for withdrawal from the Agreement.
6. The declaration may be sent by traditional mail to the contact address for reporting product returns, i.e. Rattaneo Warehouse Sp. z o.o. 5 Antoniewska Street, 02-977 Warsaw, or electronically by sending the declaration to the Seller’s e-mail address office@rattaneo.com – the Seller’s contact details are specified in § 3. The declaration may also be submitted on the form, the template of which is attached as Appendix No. 1 to these Terms and Conditions and Appendix to the Act of 30 May 2014 on Consumer Rights, but it is not obligatory.
7. If the declaration is sent by the Consumer electronically, the Seller shall immediately send to the Consumer at the email address provided by the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement.
8. consequences of withdrawal from the Contract:
a. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
b. In the event of withdrawal from the Contract, the Seller shall reimburse to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivery of the item, except for the additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
c. The Seller shall refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for the Consumer.
d. The Seller may withhold reimbursement until it has received the Product back or until it has been provided with proof of return, whichever event occurs first.
e. The Consumer should send the Product back to the Seller’s address given in these Terms and Conditions immediately, no later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by post in the usual manner.
g. The Consumer shall only be liable for the diminished value of the Product resulting from the use of the Product other than what was necessary to ascertain the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be sent back in the usual way by post, information about this, as well as about the costs of returning the Product, will be included in the description of the Product in the Shop.
10. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in relation to a Contract:
a. in which the object of the performance is a non-refabricated thing, produced according to the Consumer’s specifications or serving to satisfy his individualised needs,
b. in which the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery,
c. for goods which are perishable or have a short shelf life,
d. for the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who has been informed before the performance of the service by the Seller that after the Seller’s performance he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Agreement,
f. in which the subject matter of the performance are items which after delivery, by their nature, become inseparable from other items,
g. where the subject of the performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
h. where the subject matter of the performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery,
i. for the supply of newspapers, periodicals or magazines, except for a subscription contract,
j. for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right of withdrawal,
§ 11 Complaint and warranty
1. The Sales Agreement covers new Products.
2. The Seller is obliged to provide the Customer with a defect-free item.
3. In the case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
4. The complaint should be submitted in writing or electronically to the addresses of the Seller given in these Terms and Conditions.
5. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including date) of its occurrence, the details of the Customer submitting the complaint, and the Customer’s request in relation to the defect of the goods.
6. The Seller shall respond to the complaint immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer’s request is justified.
7. Goods returned under the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
8. If a warranty has been granted for a Product, the information about it, as well as its content, will be included in the description of the Product in the Store or the Seller will attach a warranty card to the sold Product.
§ 12 Out-of-court Complaint Handling and Claims Investigation Methods 1.
1. Detailed information on the possibility of using out-of-court complaint handling and claim investigation procedures by the Consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:
a. The Consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
c. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, using also the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).
§ 13 Personal data in the Online Shop
1. The administrator of personal data of Customers collected via the Online Shop shall be the Seller.
2. Customers’ personal data collected by the administrator via the Online Store are collected for the purpose of performance of the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3 The recipients of the personal data of the Customers of the Online Shop may be:
a. In the case of a Customer who uses postal or courier delivery methods in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing the delivery on behalf of the Administrator.
b. In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to a selected entity handling the aforementioned payments in the Online Store.
4. The Customer has the right to access his/her data and correct them.
5. Providing personal data is voluntary, although failure to provide the personal data specified in the Terms and Conditions necessary to conclude a Sales Agreement results in the inability to conclude the Sales Agreement.
§ 14 Final provisions
First Contracts concluded through the Online Store are concluded in the Polish language. 2.
Second The Seller reserves the right to make changes to the Terms and Conditions for important reasons, i.e. changes to the law, changes to methods of payment and delivery – to the extent to which these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about each change at least 7 days in advance.
3. Matters not regulated in these Terms and Conditions shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; Act on Providing Electronic Services; Act on Consumer Rights, Act on Personal Data Protection.
4. The Customer has the right to use out-of-court ways of dealing with complaints and claims. For this purpose, he/she may submit a complaint via the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.
On sale, delivery may not take place until 30 days have elapsed and the value depends on market fluctuations beyond the trader’s control – e.g. premium collector wines or whisky;
where the consumer has expressly requested the trader to come to the consumer for urgent repair or maintenance – e.g. tuning up a television set;
Important!
If the trader provides services in addition to those requested by the consumer or goods other than replacement parts necessarily used in performing the repair or maintenance, the right of withdrawal applies to the additional services or goods – e.g. on the occasion of the tuning of the television set, the repairman has sold the consumer a newer decoder;
where the performance consists of sound or visual recordings or computer software supplied in sealed packaging which has been opened after delivery – e.g. the protective film has been removed from a brand new computer game;
the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
concluded by public auction – e.g. the purchase of a sculpture in an auction house;
for the provision of hotel services, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or the period of service provision – e.g. the purchase of a concert ticket.
Please refer to the Shop Terms and Conditions for other issues relating to returns and complaints.
For all return and complaint issues, please contact us on 509088485 and email
office@rattaneo.com
RattaNeo Sp. z o.o.
Excerpt from the Shop Regulations:
§ 10 Right of withdrawal
1. The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
2. The time limit referred to in paragraph 1 shall begin from the delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier.
3. In the case of a Contract that involves multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of a Contract which involves the regular delivery of Products over a fixed period of time (subscription), the period indicated in paragraph 1. shall run from taking possession of the first item.
5. The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. Sending the statement by the Consumer before the expiry of this deadline shall be sufficient to meet the deadline for withdrawal from the Agreement.
6. The declaration may be sent by traditional mail to the contact address for reporting product returns, i.e. Rattaneo Warehouse Sp. z o.o. 5 Antoniewska St., 02-977 Warsaw, or electronically by sending the declaration to the Seller’s e-mail address office@rattaneo.com – the Seller’s contact details are specified in § 3. The declaration may also be submitted on the form, the template of which is attached as Appendix No. 1 to these Terms and Conditions and Appendix to the Act of 30 May 2014 on Consumer Rights, but it is not obligatory.
7. If the declaration is sent by the Consumer electronically, the Seller shall immediately send to the Consumer at the email address provided by the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement.
8. consequences of withdrawal from the Contract:
a. In the event of withdrawal from a Contract concluded at a distance, the Contract shall be deemed not to have been concluded.
b. In the event of withdrawal from the Contract, the Seller shall reimburse to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivery of the item, except for the additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
c. The Seller shall refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for the Consumer.
d. The Seller may withhold reimbursement until it has received the Product back or until it has been provided with proof of return, whichever event occurs first.
e. The Consumer should send the Product back to the Seller’s address given in these Terms and Conditions immediately, no later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by post in the usual manner.
g. The Consumer shall only be liable for the diminished value of the Product resulting from the use of the Product other than what was necessary to ascertain the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be sent back in the usual way by post, information about this, as well as about the costs of returning the Product, will be included in the description of the Product in the Shop.
10. The right of withdrawal from a contract concluded at a distance does not apply to the Consumer in relation to a Contract:
a. in which the object of the performance is a non-refabricated thing, produced according to the Consumer’s specifications or serving to satisfy his individualised needs,
b. in which the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery,
c. for goods which are perishable or have a short shelf life,
d. for the provision of services, if the Seller has performed the service in full with the express consent of the Consumer, who has been informed before the performance of the service by the Seller that after the Seller’s performance he will lose the right to withdraw from the Agreement,
e. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal from the Agreement,
f. in which the subject of the performance are things which, after delivery, by their nature become inseparably connected with other things,
g. in which the subject of performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
h. where the subject matter of the performance is a sound or visual recording or computer software supplied in sealed packaging if the packaging has been opened after delivery,
i. for the supply of newspapers, periodicals or magazines, except for a subscription contract,
j. for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right of withdrawal,
§ 11 Complaints and warranty
1. The Sales Agreement applies to new Products.
2. The Seller is obliged to provide the Customer with goods free from defects.
3. In case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
4. The complaint should be submitted in writing or electronically to the addresses of the Seller given in these Terms and Conditions.
5. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including date) of its occurrence, the details of the Customer submitting the complaint, and the Customer’s request in relation to the defect of the goods.
6. The Seller shall respond to the complaint immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer’s request is justified.
7. Goods returned under the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
8. If a warranty has been granted for a Product, the information about it, as well as its content, will be included in the description of the Product in the Store or the Seller will attach a warranty card to the sold Product.
§ 12 Opinions in the online store
1. A customer of the Online Store has the opportunity to voluntarily and free of charge issue an opinion on purchases made in the Online Store. The subject of the opinion can also be an assessment, photo or review of the purchased product in the Online Store.
2. The Seller after purchases made at the Online Store sends an email to the Customer with a request to issue an opinion and a link to an online form for its issuance – the online form allows you to answer the Seller’s questions about your purchases, evaluate them, add your own description regarding the opinion and a photo of the purchased product. If you do not give an opinion after receiving the first invitation to give an opinion, the Seller will resend the invitation.
3. An opinion can be issued only by a customer who has made purchases at the Seller’s Online Store.
4. The opinions issued by the Customer are published by the Seller in the Online Store and business card <0>TrustMate.io.</0>.
5. Issued opinions may not be used by the Client for unlawful activities, in particular, for activities constituting an act of unfair competition against the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
6. An opinion may be issued only to the products actually purchased at the Seller’s Online Store. It is prohibited to conclude fictitious/apparent sales contracts for the purpose of issuing an opinion. The author of the opinion can also not be the Seller himself or his employees regardless of the basis of employment.
7. Issued opinion can be removed at any time by its author.
§ 13 Out-of-court Complaint Handling and Claims Investigation Methods 1.
1. Detailed information on the possibility of using out-of-court complaint handling and claim investigation procedures by the Consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:
a. The Consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
c. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, using also the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).
